Dog owner says United disregarded pet’s barks for help

Dog owner says United disregarded pet’s barks for help

A mother of two was forced to watch her French bulldog get stuffed into the overhead compartment of a United Airlines flight, begging a hostess not to put the ill-fated pooch up there.

Catalina Robledo helplessly listened to the dog, Kokito, yelp before eventually dying aboard the Houston-to-New York flight Monday, she told Telemundo.

“The dog barked and barked but I could not stand,” because her newborn baby was on her lap and the plane was going through turbulence, Robledo said in Spanish.

Kokito barked for help from the overhead storage bin, where his carrier was placed despite protests.

(Kokito_the_savage via Instagram)

The flight crew, she continued, did nothing as Kokito barked.

Dog dies after being stored overhead during United flight

Kokito was reportedly in a dog carrier that the flight crew said was blocking the aisle, so a stewardess put the case in the overhead storage bin.

Robledo and people sitting nearby tried to explain there was a dog inside, passengers said.

She wasn’t able to get to Kokito until four hours later as the plane arrived at LaGuardia Airport.

“I grabbed him on the floor and said: ‘Kokito breathe, breathe,’” she told Telemundo in Spanish. “But he was already dead.”

The stewardess claimed she didn’t know there was a dog inside the carrier, Robledo said, and left the plane crying.

Kokito, believed to be only 10 months old, was like another child, said Robledo, whose 11-year-old daughter was with her on the flight.


United came under fire for Kokito's death. The airline lost 18 animals during transportation last year.

(Justin Sullivan)

United took responsibility for the “tragic accident that should never have occurred, as pets should never be placed in the overhead bin.”

Charles Hobart, a spokesman for the Chicago-based airline, told the Associated Press it wasn’t known why the unidentified stewardess didn’t place the dog carrier under Robledo’s seat.

Robledo’s tickets were refunded, Hobart added, along with the typical $200 fee charged for carrying a pet. They’ve also offered to pay for an autopsy, he said.

A whopping 18 animals died in United's care last year, numbers from the Department of Transportation show, compared with six killed among all other U.S. airlines.


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Publish date : 2018-03-14 12:24:33
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